3rd week waiting now for my money so i can go buy another gift. Returns must be shipped within 45 days of delivery. Do yourself a favor and don’t waste one dime on this dishonest company learn by my mistake of trusting them. :), If you have a higher priced guitar, like say a Gibson Les Paul Standard, it may take up to 4 days, as they have to find the exact serial number you selected, rather than just ship the next one. And fix the invoice. Review: [redacted] A neighbor to whom the package was delivered by mistake has forwarded the merchandise to me. Was told my package has shipped (which was a lie), never received a shipping number. Seemed to have checked out, I was told my order was good to go! What a bunch of B. S. I used those 30 days to search the webb to find a copy or download but to no avail could not find it. I didn't get the refund ticket, they wouldn't guarantee the new mic system delivery on-time so I canceled the order with the promise of my return being processed once the item was scanned by UPS... safe to say they've done absolutely nothing so far but come up with more excuses and delay the release of my money. I ordered a 50’s Gibson Les Paul and it had problems right out of the case. If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out. In the the process  of everything  being  shipped  half the order went  into back order. In the event a shipment is missing, we initiate an investigation with the carrier and offer a replacement item shipped via an expedited delivery method or a full refund for the order. [redacted] I said headphones. zZounds has my money and back account information and I have no merchandise.Desired Settlement: The merchandise delivered within 24 hours with a detailed explanation of why this has happened twice in the past two years. I'll make this review short.. zZound rocks! Then tried to make it seem I was just unsatisfied with the purchase when they messed up. Response: At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. I ordered 2 TRS cable and they didn't had in stock and they said it will be shipped when it's available. He placed an order with us on 11/20/2014 for 2 items. Any defective or damaged product can be returned for a full refund. Ordered around $1800 worth of gear in the past year and no issues except for this last order. I was told you had everything in stock. As a result, the customer has been issued a full refund. We have advertised policies in place to protect our customers in the event that a shipment is lost. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! Hello,We would first like to apologize for any inconvenience. As … The orders tracking information was available for the customer as soon as the items had been shipped. Sharing is caring. It arrived with the pick guard very heavily scored. Friend of mine introduced me to Zzounds about a year or two ago. They get a HUGE thumbs down! I have all copies of emails sent and I said nothing about a headphone case. If the customer would like to contact the manufacturer that can be confirmed for them. I  will gladly send back what you sent me for my money back. Business Seriously! The fact of the matter, is that we did mess up. An investigation has already been initiated with the carrier in an attempt to locate the missing package. We were notified by our merchant card processor that the transactions were rejected by the customer's bank and would continue collections efforts. thanks. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Zzounds Music was first mentioned on PissedConsumer on Feb 15, 2017 and since then this brand received 7 reviews.. Zzounds Music ranks 10 of 204 in Music stores category. I couldn't return it for a replacement as they didn't have more. http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). I WOULDNT BE POSTINGG THIS IF YOU HAD JUST ASNT THE VIOLEN. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. this way there is a closer nexus to the clearly agreed upon amount the consumer owes and that represented by zzsounds. Being able to "pay as you play" has let me get into some amazing gear I might not have been able to afford otherwise. Response: Stop lien. Their customer service team is rude, ignorant and disrespectful. Thank you for you bland, unsigned response with no name on record representing the company. Since this order is now being considered "Past Due", due to the transaction failure, we have no choice but to pursue the final payment for the customer. According to the BBB Code of Advertising, Lowest prices, underselling claims Reason for Return and Any Other Comments ... How likely are you to recommend zZounds to a friend or colleague? Cool concept for sure, but very trash and misleading in execution. WHen I received the gift a day late i took the guitar out immediately to tune and wrap up. The overall rating of the company is 2.9 and consumers are mostly neutral.. [redacted] Response: I don't feel I've ever been burned by them, and I've had to return things and fix order mistakes. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. We are not the company that is contacting this customer. They don't have warranty because it's a product you wear. No issues or problems. [redacted] We then contacted the customer to retrieve the funds issued in error and place his payment plan back into the correct standing. I told them to cancel my order and they disconnected my call. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. The only return I have had was a few years ago and it was pretty simple and had no problems at all. Has anyone purchased a digital piano...what did you think? Not only did they set up a payment plan for me, the guitar came with the real Gibson hard shell case and at a great price. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". If past business is any indicator, I’m not too concerned, they’ve been very fair and an all around great company to deal with! Get extra discount with Zzounds 20% Off Coupon December. Again, we apologize for the inconvenience. Take your business ANYWHERE else. On top of that you have me wating for three months. Your  company  didn't advise me of of any back order. Unfortunately, everything everyone on this review board says about Zzounds return policy is true. 1 day shipping took over a week. but my account needs to be adjusted and removed from collections. Thankfully, I got my father to fix these issues. Very happy customer. Them's the breaks." I couldn't ask for a better experience buying a guitar. Ill stick with guitar center or Sam ash. zZounds is Shipping from all 4 of our warehouses 7 days a week and we're still offering Free 2-Day shipping to our customers for a great amount of our inventory. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. Response: It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system. You can't start out buying a $2K guitar with bad credit. They are dishonest, deceitful and bankrupt of integrity. Although they have their mic system. Their prices are competitive with other stores whether Brick and mortar or online and there truly is no interest or Mark up in price because of the payment program in fact they even offered to give me a price drop once on a guitar I really wanted so my payment would stay where I needed it to. Response: [redacted] I actually would have to thank them for the no credit check interest free financing. While this is not the type of resolution we hope for, when allowing customer to be approved on payment plans, the bottom line is that every customer who places an installment order, agrees to keep an active card on file for the scheduled payments. When these issues arise, we do our best to resolve them as quickly as possible. It was not delivered. I contacted zZounds they emailed a return label along with an RN number. He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. Lie number 1. If you choose to not pay off your credit card balance and let interest build, that is completely your decision and not zZounds. Then a few minutes later got another email that my order was cancelled and I was declined?! They are calling it a “Restocking Fee”. 1,579 reviews for Sweetwater Sound, rated 4.89 stars. We guarantee your complete satisfaction for 45 days after your order is delivered. It is a nightmare. Each Zounds hearing aid … Response: If zZounds had of processed my cancellation beforehand the charges never would have occurred and I … The purchasing was seamless but there where issues with delivery. I told him I had screen shots of the above and would send them to him. The funds should be available within a couple of business days, depending on the financial institution. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! I want what  I order not what you want to give me . Its biggest online competitors are Sweetwater.com and GuitarCenter.com. I take great pride in all my instruments to prevent any damage. They don't check the quality of the instrument before shipping since their are multiple reviews stating the same. If not stop harassing me. They don't charge interest at all. Consumer Claim your listing for free to respond to reviews, update your profile and manage your listing. By default, we will try to authorize credit cards that the customer has provided as being active as they have agreed to keep a valid credit card on file for their payment plan. The customer service has also been really great as I went through a bad time with money when my dog got very sick and I had some tremendous vet bills and they worked with me to keep everything in great standing so I could continue to purchase through them with their play now pay later program. I completed my order with no issue and was immediately lead to a survey link about service, etc. 115K likes. Remember they told me my package had shipped. The company is being fraudulent and I want this matter investigated further. In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. He didn't offer to send me any.Desired Settlement: I wish to be refunded the original shipping fee of $109.94 plus the return shipping fee of $345. I purchased a Ibanez guitar listed as new. I am rejecting this response because: the price that was charged was for the Bose L1 Model 1S with B2 Module, not the Bose L1 Model 1S with B1 Module. So if we didn't have an online special you liked today, just add BestOnlineCoupons to your Web favorites and you can return to browse our coupons whenever you want. FedEx helped zZounds washed their hands of it. Response: Says conflicting things about credit checks. You certainly won't regret buying pass taking advantage of this incredible offer: 'Save as much as 74% OFF Off w/ zZounds Coupon December 2020' in zZounds, you can buy something that is … I may also take further legal action if it is deemed warranted. If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. I told the rep at fedex but it did not seem to effect the claim decision. Find some other place to buy your equipment! This is a fabricated story by them to recap shipping costs. Called the hotline for a refund... will never shop there again. ZZsound refused my refund saying I was near the end of my window but they say they offer a 45 day guaranty and I submitted my refund on the 30th day. Consumer Wouldn't recommend, and will not be going back. zZounds has a consumer rating of 2.5 stars from 52 reviews indicating that most customers are generally dissatisfied with their purchases. Business Well how else was I supposed to know the product you sold me zzounds was damaged unless I used it. As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. Business My order was processed on a monday morning out of new jersey how long does it usually take to get to massachusetts. 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